When you are uncertain that a user is present in a conversation; you can check the current members of a conversation by checking the “Active Users” Icon in the Chat Section
- Once you have a form submission open (Via Inbox / Form Hub); locate the chat section of the form (Right-hand side)
* A Form must be saved before a chat section appears * - At the top of the conversation log, there is a group of people icon
- Click on the Group Icon to show the Current Members Present in a Conversation
- This way you can see who is/isn’t in a conversation